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FAQ's
What is your return policy?
Hendrix Boutique will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. Returns processed within 30 days may be eligible for store credit if they are not eligible for a refund, as long as they are not worn.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow 5 - 7 business days from the day we receive the returned package to process.
- All sale items, bodysuits, jewelry and beauty products are final sale and non-refundable.
What is your exchange policy?
Due to the limited inventory we currently do not accept exchanges at this time.
When will my order ship?
US products typically process and ship within 3-10 business days. Due to tariffs and international delays any overseas sourced products are delivered in 10-30 business days. We are actively updating our products to only ship out of US warehouses and will update once that is in place. We apologize in advance for any additional wait times.
How can I track my order?
You can track your order using this link!
Can I make changes to my order?
Please contact us for any order changes. We will do our best to accommodate you as long as the order has not shipped out yet.
What Countries do you ship to?
We currently only ship in the United States.
What payment methods do you accept?
Hendrix Boutique will accept the following:
-MasterCard
-Visa
-AMEX
-Apple Pay
-Google Pay
-Paypal
-Shop Pay
If you have questions, please reach out to our customer service by using the contact form above.